Our Guarantee

We stand behind the quality of every TruPresso product, ensuring each portable espresso machine and accessory meets our high standards before shipping. If your order doesn’t meet expectations, we offer a 30-day money-back guarantee.

Please inspect your order upon arrival. If there’s an issue, contact us within 30 days of delivery for assistance. After this period, we assume the order is in satisfactory condition.

Returns & Conditions

Damaged or defective items: If your item arrives damaged or has a defect, we will replace or refund it at no cost. Photo proof is required.

Change of mind: Returns are accepted within 30 days of delivery for a full refund or exchange. Customers are responsible for return shipping costs.

All returns must be unused, in original packaging, with all components included. Returns that do not meet these conditions may not be accepted.

For any concerns, reach out to support@trupresso.com.

How to Initiate a Return

To start a return, visit our Make a Return page and submit a request. Once approved, send the item back using a trackable shipping method. Customers cover return shipping costs unless the item is defective or damaged.

Refunds

Refunds are processed to the original payment method once we receive and inspect the return.

Please allow 5–10 business days for the refund to reflect in your account.

Gift Cards

Gift cards are non-refundable, non-transferable, and cannot be redeemed for cash.